Spa etiquette & Policies
Reservations
We recommend scheduling your appointment as far in advance as possible to ensure availability.
48-HOUR CANCELLATION POLICY
We are a private client-centered spa. Please arrive on time for your appointment.
You may make a reservation by phone or email at info@spavaidosa.com.
Email requests must take place at least 48 hours before your desired appointment time.
Since we strive to provide personal service to our clients, no-shows and cancellations impact us
significantly. Therefore we have a strict cancellation policy.
Vaidosa requires 48 hours notice of any cancellation or appointment change.
A 50% fee will be applied to your credit card if you do not give at least 24 hrs notice of cancellation
or to change/subtract services no exceptions.
If you cancel or change an appointment in less than 48 hours without reasonable cause the
following will occur:
-
Any promotions or specials, including discounts from the referral program, that were applied to
that appointment will be lost and cannot be transferred.
-
If it is a Series, that appointment will count as one in the series.
-
Gift Certificates: 100% of the service amount will be deducted from your gift certificate.
-
100% charge for no show appointments
Thank you for your understanding.
Cell Phones
In consideration of preserving a peaceful environment, Spa Vaidosa requests that guests and clients turn off their cell phones prior to entering the spa.
Age Restrictions
Only clients receiving spa services will be allowed in the spa. Guests under the age of 16 are eligible to receive facial treatments and nail care only when accompanied/approved and signed by their parent or legal guardian.
Gift certificate REturn Policy
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificate. Gift Certificates cannot be returned or surrendered for cash.
Series of treatments return Policy
We are unable to process any returns or reimburse any payment transactions on our spa series of treatment that was purchased. We will exchange them for you for other products or spa credit of equal value.
Check In
Please arrive on time for your appointment. If you are a first time client a profile will be completed
prior to your service.
Late Arrivals
We regret that late arrivals will not receive an extension of scheduled service times & will be responsible for full service fees.
Jewerly
We suggest you arrange for your valuables prior to your visit with us.
We are not responsible for any lost items.
Spa Promotions
Spa specials can not be used or combined with any other offer, promotions or third party gift certificates. Any promotions or specials must be used on your next appointment if it applies to that service. If that appointment is canceled you will loose the special or promotion.
REfund Policy for Products purchased in Our Store
We offer a 100% money back guarantee on any products returned, for any reason within 14 days
We cannot accept returns from any other location.
Payment Methods
- Credit / Debit Cards
- E-Transfers
- Offline Payments